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Placement · MD-2026-00117

Balakrishnan Household × Thin Thin Aye

Sarah Tan · started 20 Aug 2026

Open case file

Placement health

A state with its reasons, never a score — a number tells a consultant nothing they can act on.

Replacement review
  • Replacement requested by the employer on 2026-09-08: Need stronger infant care experience.
  • Awaiting consultant approval — nothing proceeds until then.

Raise something

From either side. A safety issue is escalated on the way in.

Anything marked Safety is escalated to a named consultant the moment it is recorded, whatever severity is chosen.

Issues

  • Job scopeReplacement reviewModerate

    The household expected independent care of a 2-year-old. The helper's profile recorded childcare training but no employment-based infant routine experience.

    raised by the employer · 2026-08-28 · owner Sarah Tan

    Next action: Consultant to review the drafted replacement requirement with the employer before anything is shared.

    1. 2026-08-27 Sarah Tan — Week-one check-in recorded the same concern from both parties.
    2. 2026-08-29 Sarah Tan — Coaching call held with helper; employer agreed to a two-week trial.
    3. 2026-09-08 Mrs Deepa Balakrishnan — Employer reported no change and asked about a replacement.
    4. 2026-09-11 Aftercare Agent — Previous requirement reused and a revised draft prepared for consultant review.

Replacement review

§24 — the previous requirement is reused. Only what changes is collected.

Under review

What should change for the replacement?

“Need stronger infant care experience.”

requested by the employer on 2026-09-08

CriterionPreviousReplacement
ChildcareMust Have · weight 45Must Have · weight 35
HousekeepingPreferred · weight 25Preferred · weight 20
CookingPreferred · weight 20Preferred · weight 10
Infant CareNot specifiedMust Have · weight 25

Human checkpoint

A consultant must approve this replacement. Until then nothing is shared with the employer and no matching runs against the drafted requirement.

Review the drafted requirement first

Aftercare check-ins

§21 — every milestone asks the employer and the helper. One side's answer is not a check-in.

  1. Day 3Completeddue 2026-08-23
    employerSettling in

    Willing and polite, but needs a lot of direction.

    Sarah Tan · 2026-08-23

    helperSettling in

    First placement; finding the toddler's routine hard.

    Sarah Tan · 2026-08-23

  2. Week 1Completeddue 2026-08-27
    employerConcern raised

    Toddler's naps and meals are still not being managed independently.

    Sarah Tan · 2026-08-27

    helperConcern raised

    Wants more guidance; says she was not trained on infant routines.

    Sarah Tan · 2026-08-28

    Open concern: Both parties raised the same gap: no prior infant-routine experience.

  3. Month 1Upcomingdue 2026-09-20

    Scheduled automatically when the placement started.