Communication

Message templates

Each template is bound to the workflow rule that would send it, so a message inherits that rule's autonomy. Nothing here sends itself.

Templates

8 in use

Asking for a document

Sent when something is outstanding from the household. Only ever lists what they owe — never what the agency or the helper owes.

A person sends it

When something is outstanding from the household — send the document request.

Preview

Rendered against a real case, not a mock-up.

1 not filled

Tan Family Lee Family Wong Family Koh Family Sim Family Balakrishnan Household Teo Family

Hi Mr Kelvin Sim, John Lee here.

For MD-2026-00130 we are still waiting on: {{missing_documents}}.

Once that is in, the application can go forward. We are aiming for Rosalinda Cruz to start on 2026-10-20, and this is the only thing holding it up.

This message must not be sent as it stands

No data for {{missing_documents}} on this case. A blank would be worse than a gap — the braces stay so nobody sends it by accident.

Fields this message merges

A field belonging to one side can never be merged into the other's message.

{{employer_contact}}Who to address in the household
employer onlyfilled
{{consultant_name}}The consultant handling this household
filled
{{case_ref}}The case reference
filled
{{missing_documents}}What is still outstanding from this party
empty
{{helper_name}}The helper
filled
{{target_deployment}}The expected start date
filled