Communication

Message templates

Each template is bound to the workflow rule that would send it, so a message inherits that rule's autonomy. Nothing here sends itself.

Templates

8 in use

Asking for a document

Sent when something is outstanding from the household. Only ever lists what they owe — never what the agency or the helper owes.

A person sends it

When something is outstanding from the household — send the document request.

Preview

Rendered against a real case, not a mock-up.

Complete

Tan Family Lee Family Wong Family Koh Family Sim Family Balakrishnan Household Teo Family

Hi Mrs Angeline Tan, Sarah Tan here.

For MD-2026-00128 we are still waiting on: Employer identification document.

Once that is in, the application can go forward. We are aiming for Maria Santos to start on 2026-10-15, and this is the only thing holding it up.

Fields this message merges

A field belonging to one side can never be merged into the other's message.

{{employer_contact}}Who to address in the household
employer onlyfilled
{{consultant_name}}The consultant handling this household
filled
{{case_ref}}The case reference
filled
{{missing_documents}}What is still outstanding from this party
filled
{{helper_name}}The helper
filled
{{target_deployment}}The expected start date
filled